24/7 Support


All players at Silversands Online Casino receive exemplary, round-the-clock support.

At any time if you have any query regarding game instructions or how to play casino games, feel free to contact Customer Support. Likewise if you have any payment related queries.

Yes, when it comes to payment queries, support personnel for that are available between 9 am to 5 pm, Monday to Friday.

TOLL FREE 24 HRS SUPPORT: 0 8000 SANDS / 0800 980752


As experienced folks in this domain, we have a very good idea of the common questions which most players tend to have. Therefore, before choosing to contact Customer Support, we would recommend that you go over the list of FAQs mentioned here…there is every chance that you will find the answer to your query over here.

Do I need to pay to register at Silversands Casino?

No, there is no cost element attached to registering on Silversands Casino. Irrespective of whether you want to register to play for free or with real cash, there is no cost element attached to the registration process itself. Moreover, there are many advantages to registering such as promotions, bonuses, etc.

Is there an alternative to registering online, via the Internet?

You can be completely reassured about the safety and security of your information when you register online with us. In case of any concerns, feel free to contact Customer Support 24/7.

Can you tell me about the games that Silversands has?

There are many games on offer on Silversands Casino such as Slots, Blackjack, Red Dog, Baccarat, Video Poker, and Roulette to only name a few. We are constantly adding more games to our repertoire and you will be notified by email about any new games added on to the casino.

Please guide me on the collection process for my earnings

The banking page on Silversands Casino has all the information you need for collecting your earnings. Yes, please be aware of timelines for doing so, which can go up to 72 hours, besides the fact that transfers between banks can themselves take anywhere between 48 to 72 hours or longer.

Is downloading the software difficult?

Well, downloading the Silversands Casino software is an absolute breeze! Just click on the  FREE Download button, and you will be good to go.

Is there a necessity for me to download, each and every time I wish to play?

No, in fact the download process is only ONE time – you download on to your computer ONCE, and you can play casino games on Silversands Casino FOREVER.

I’ve forgotten my Login Credentials; what do I do?

In case that happens, remember that the login screen has a suitable cue for you to request for a password to be sent across to you. Or you can email Support with your Full Name, and the problem that you are facing.

What if I cannot login to the interface?

In all likelihood, this would only be if you are entering your Account Number or Password incorrectly. If so, we would urge you to double check and then enter these details correctly.

What are the consequences of an Internet connection error while placing a bet?

In such a scenario, it will all depend on whether or not your bet was actually processed by the server, by the time your Internet connection had issues. Either way you will find things to be quite comfortable – if your bet has been resolved, then you will see a new balance in your account, as per the way the bet went. If it had not been resolved, the incomplete bet will appear in front of you when you appear online again, giving you an opportunity to finish what you were doing.

What about safety of my credit card details?

You can be assured about the safety of your credit card details; in fact E-cash Company Surefire Commerce takes it upon itself to ensure that all such details remain completely secure with no unwarranted leakage at any stage.

I seem to face an issue with bonus amounts not being credited to my account automatically…I am not sure about what to do

Usually, logging out and then logging back in should resolve such an issue, just in case it happens (which is quite rare). Yet, if you see discrepancies where you know you are liable for a bonus or two, please contact Customer Support.

Please fill me in on details about my comp balance

Your comp balance is an additional incentive for playing at Silversands Casino. Every Rand that you bet on Silversands adds to your comp balance. The VIP Players Club or even the cashier will help you redeem your comp balance once you have accumulated it adequately. Typically, every 500 comp points redeemed will lead to 1 Rand being credited to your account.

Likewise, I want to know about coupons please

Coupons on Silversands are akin to vouchers; you can use them at the cashiers to claim bonuses on your subsequent deposit. These coupons are of various kinds that offer fixed amount benefits, percentage benefits, or perhaps offer free altogether. Bear in mind that while playing you can only use each coupon once for every player. Also, when it comes to deposit bonus coupons, they need to be inserted prior to purchases.

These are most of the common questions we are asked most often. Beyond these, feel free to ask us about other questions you may have. Our responses would be most useful and timely if you included your full name in the message, along with a vivid description of the problem you are facing / query that you have.